Legal

Terms and Conditions

Last updated: 19 July 2026

These terms govern all services provided by Perth AI Consulting, a registered trading name of Xcalibre Trading Pty Ltd (ACN 6​27 0​20 7​59, ABN 8​4 6​27 0​20 7​59), an Australian proprietary company based in Western Australia ("we", "us", "our").

By engaging our services, you ("the client") agree to these terms. If you have questions, contact us at [email protected].

1. Services and Scope

We offer four kinds of engagement: an AI Opportunity Audit, Build, Retain, and a set of free tools.

AI Opportunity Audit

A structured evaluation to identify where AI delivers measurable value, offered as a whole-business Opportunity Audit or a Workflow Audit scoped to one person's day. Typical engagement: 1–2 weeks.

The deliverable is the written report. It contains prioritised recommendations, estimated impact, and implementation pathways. The client owns this report outright.

The concepts, ideas, and recommendations in the report are unrestricted. The client is free to implement them with any provider.

Prototyping, integration, customisation, and deployment into the client's environment are scoped separately under the Build service. Scope and pricing are agreed in writing before work begins.

Build

Two streams. You-build: a standing monthly AI Working Sessions engagement in which we coach your team to build AI capability into your own work, month to month, no lock-in. We-build: we build it for you, delivered as a Package or a Custom Build.

Packages

Fixed-scope, fixed-price productised automations for common jobs, such as missed-call response, booking and reminders, and customer enquiry handling, each with a one-off setup fee and an ongoing monthly Care Plan. The current list of packages and prices is published at perthaiconsulting.com.au/services and forms part of these terms by reference; the price current at the time a package is ordered applies.

Custom Builds

Bespoke AI tools built for a specific workflow: chatbots, calculators, content engines, lead capture systems, document processing systems, and integrations, including the Document Intelligence Engine (structured capture, memory, retrieval, documentation, and per-claim verification for recurring document work). A Custom Build starts with a working prototype of the priority opportunity, so you can see and use it before committing to the full build. From there, the prototype becomes a production-ready system integrated into your environment.

Typical engagement: AI Working Sessions run month to month; Packages are scoped and delivered on the timeline agreed when ordered; Custom Builds typically take 2 to 8 weeks depending on scope. Scope, deliverables, and pricing for any we-build engagement are agreed in writing before work begins.

Retain

Two tiers, either or both of which may apply depending on the engagement.

Care Plan. Ongoing monitoring, maintenance, and keeping the AI's knowledge current for a Package or Custom Build already delivered. Attaches to every Package and is available for Custom Builds.

Advisory. Senior direction, benefits tracking, and strategic input on what to build next, billed monthly or by the hour. Does not require a prior Build engagement.

Scope for either tier is agreed on a per-engagement basis and reviewed monthly.

Free Tools

We publish a small number of free, automated tools (website compliance checks and an on-device de-identification utility) at no cost and with no obligation to engage further services. These tools provide general information only, not professional or legal advice, and are not a substitute for an AI Opportunity Audit or Workflow Audit. Use of a free tool does not create a client relationship, and does not engage any other section of these terms beyond section 6 (Data Handling and Privacy).

2. Pricing and Payment

For AI Opportunity Audit and Build engagements (Packages and Custom Builds), we do not require deposits or upfront payment. Payment is due within 14 days of delivery. If the client raises concerns about the deliverables within 7 days of delivery, we will make reasonable adjustments within the agreed scope. Deliverables are considered accepted if no concerns are raised within 7 days.

Care Plan and Advisory

Monthly invoices are issued at the start of each month. Payment is due within 14 days.

Free tools are provided at no cost.

All prices are in Australian dollars (AUD). Current prices for Packages, Custom Builds, and Retain tiers are published at perthaiconsulting.com.au/services.

3. Intellectual Property

Client ownership

Upon full payment, the client owns the analysis report and all Build deliverables, including source code, configurations, and assets created specifically for the client's engagement.

Build prototypes remain the intellectual property of Perth AI Consulting until the full Build is commissioned and paid. The prototype demonstrates the opportunity; ownership of the production implementation transfers when the Build engagement completes and payment is received.

Our retained rights

We retain the right to use general knowledge, techniques, methodologies, and skills gained during the engagement. These are not client-specific and form part of our professional expertise.

We retain the right to use anonymised, non-identifiable details of the engagement as case studies for marketing and portfolio purposes, unless the client opts out in writing. No confidential information, business names, or identifying details will be used without explicit written consent.

Pre-existing materials

Any tools, frameworks, libraries, or code that existed before the engagement and are incorporated into deliverables remain our intellectual property. The client receives a perpetual, non-exclusive licence to use these materials as part of the delivered solution.

4. Confidentiality

We treat all client information as confidential. This includes business data, operational details, financial information, customer data, and strategic information shared during the engagement.

We will not disclose confidential information to third parties without written consent, except where required by law.

This obligation survives the termination of the engagement.

5. Hosting and Infrastructure

Prototypes and demonstrations produced during Build engagements are hosted on Perth AI Consulting's infrastructure (Cloudflare Pages and associated services). They are not deployed to the client's systems.

Access to prototypes is provided via a URL for demonstration and evaluation purposes. Prototypes are hosted for the duration of the Build engagement. Continued hosting beyond this period is available under a Care Plan if the Build does not proceed to production deployment. Perth AI Consulting reserves the right to remove prototype hosting after the Build engagement closes without further notice.

Production deployment to the client's infrastructure is the final stage of the Build service.

6. Data Handling and Privacy

We handle client data guided by the principles of the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Client data shared during engagements is used solely for delivering the agreed services. It is not shared with third parties, used for marketing, or retained beyond the engagement unless agreed in writing.

For full details on how we collect, store, and handle personal information, see our Privacy Policy.

7. Limitation of Liability

Our services are provided in good faith and to professional standards. However:

  • AI systems produce probabilistic outputs. We do not guarantee specific business outcomes, revenue increases, or performance metrics. Projections included in analysis reports are estimates based on available data and professional judgement.
  • Prototypes are demonstrations, not production systems. They are not warranted for reliability, uptime, or performance under production conditions.
  • Our total liability for any claim arising from an engagement is limited to the fees paid for that engagement.
  • We are not liable for indirect, consequential, or incidental losses including lost revenue, lost data, or business interruption.

Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law, including guarantees relating to the supply of services.

8. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a remedy if services are not delivered with due care and skill, are not fit for a specified purpose, or are not delivered within a reasonable time.

For major failures, you may be entitled to cancel the service and obtain a refund, or seek compensation for the difference in value. For minor failures, you are entitled to have the issue rectified within a reasonable time.

9. Termination and Cancellation

By the client

You may cancel an engagement at any time by providing written notice. For work already completed up to the cancellation date, payment is due at the agreed rate proportional to work delivered.

By us

We may terminate an engagement with 14 days' written notice if the client fails to provide required information or access, payment is overdue by more than 30 days, or continuation is not reasonably practical.

Retain engagements

Either party may cancel a Retain engagement with 30 days' written notice. The current month's work will be completed and invoiced as normal.

10. Dispute Resolution

If a dispute arises, we will first attempt to resolve it through direct discussion. If the matter cannot be resolved informally within 14 days, either party may refer the dispute to mediation administered by the Resolution Institute (or equivalent body in Western Australia).

The costs of mediation will be shared equally. Litigation is a last resort and may only be commenced after mediation has been attempted in good faith.

11. Governing Law

These terms are governed by the laws of Western Australia. Both parties submit to the exclusive jurisdiction of the courts of Western Australia.

12. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated to active clients by email. Continued engagement after changes are posted constitutes acceptance of the updated terms.

Contact

Perth AI Consulting (a registered trading name of Xcalibre Trading Pty Ltd)
ACN 6​27 0​20 7​59 · ABN 8​4 6​27 0​20 7​59
Nedlands · Dunsborough · Western Australia
[email protected]