Customer Response · Perth
Answer every enquiry fast, without faking the human touch.
Customers go with whoever answers first. Miss the call or the message and the job is gone. We set up AI to answer the phone, the website chat and the inbox straight away, handle the common questions, and pass anything real to your team. It tells people plainly it is an AI, so speed never costs you trust.
Start with a conversationThe problem
Slow replies lose the job. Fake ones lose the trust.
Most enquiries do not wait. A missed call goes to the next business on the list. A message left overnight is a cold lead by morning. The pressure to answer everything, straight away, never lets up.
The usual fix is a generic chatbot, and it backfires. Scripted runarounds frustrate people, and a bot that pretends to be human breaks trust the second someone realises. You end up paying to annoy your own customers. There is a better way to be fast.
What we set up
Cover the channels where enquiries come in
Each one is a clear job, built around how you already work. Start where you are losing the most enquiries. Add the rest when you are ready.
AI phone answering
From $2,990 setup · $599/mo care planAn AI receptionist answers the calls your team cannot get to, captures the message, triages how urgent it is, and routes the caller or books them in. Callers are told plainly they are speaking with an AI.
Website chat
From $1,990 setup · $349/mo care planA chat assistant trained on your own services answers the common questions on your site, captures the name, email and phone, and hands over to booking or to a person when it should.
Inbox replies
From $1,490 setup · $249/mo care planAn AI responder drafts or sends replies to the enquiries that arrive by email, handles the routine ones, and escalates anything that needs you. Your team reviews and stays in control.
Missed call text back
From $490 setup · $149/mo care planWhen a call goes unanswered, an automatic text goes out within seconds so the enquiry is not lost to whoever picks up first. The lead is captured and you are notified.
Booking and reminders
From $990 setup · $249/mo care planA booking flow that confirms the appointment, sends reminders, and lets people reschedule, so you get fewer no-shows and less back and forth by phone.
Reviews and reputation
From $590 setup · $179/mo care planAutomated follow-up that prompts happy customers to leave a Google review after a job or visit, with monthly monitoring, so your reputation grows from work you already did.
Campaign landing page
From $1,490 setup · $149/mo care planA focused landing page for one clear offer, with a lead form, thank-you page and pipeline connection, so clicks from ads and campaigns become captured enquiries.
Not sure which channel is costing you the most? An AI Opportunity Audit maps where enquiries are slipping and what is worth fixing first, before you spend on any build. $1,000 to $2,000. Start with a conversation →
How we work
Fast, honest, and still human where it counts
Honest by default
Every assistant we set up says plainly that it is an AI. No pretending, no scripted persona. Customers trust what is upfront with them.
Trained on your business
It answers from your own services and information, not a generic model, so the replies fit how you actually work. When it does not know, it says so.
People where it matters
The AI handles the routine and hands the rest to your team with the context captured. Your people keep the conversations that need a human.
Running a health practice? The same honesty applies to your public website, which is advertising under the National Law. Our free AHPRA website compliance check flags content that may breach the advertising rules, before a patient enquiry ever starts.
From our thinking
Why honest beats human-sounding
Honest notes on customer-facing AI, written for business owners, not engineers.
Customer service AI has finally grown up
6 minHow to build an AI chatbot that doesn't lie to your customers
5 minWoolworths' AI told a customer it had a mother. That's a problem.
3 minHow we turned generic AI into a specialist
5 minYour business has 9 customer touchpoints. AI can fix the 6 you're dropping.
5 minView all articles →
Questions
Common questions
How much does AI customer response automation cost in Perth?
It depends on the channel. Missed call text back starts at $490 setup plus $149 a month. Website chat is $1,990 setup plus $349 a month. AI phone answering is $2,990 setup plus $599 a month. Inbox handling runs from $1,490 setup plus $249 a month. The monthly fee is the care plan: monitoring, maintenance, and keeping the AI's knowledge current. All prices are in Australian dollars, and you can start with one channel and add others later.
Will the AI pretend to be a person?
No. We set it up to say plainly that it is an AI. Pretending to be human is how businesses lose trust the moment a customer works it out. Being upfront is both more honest and, in practice, more effective.
What happens when the AI cannot answer something?
It hands over. The AI deals with the common, repeatable questions and passes anything real to your team, with the context already captured. The aim is faster first responses, not cutting people out of the work that needs them.
Will it sound generic or give scripted runarounds?
It is trained on your own services and information, not a generic script, so it answers in a way that fits your business. When it does not know something, it says so and routes the person on, rather than guessing.
Which channels can you cover?
The phone, your website chat, your inbox, and missed calls, plus booking and reminders, review requests, and campaign landing pages. Most businesses start with the channel where they are losing the most enquiries and add the others over time.
Stop losing enquiries to a slow reply
Tell us where customers reach you and where they fall through. We will show you what is worth automating and what is better left to a person. No pitch, no pressure.
Start with a conversation